Delete your XP Certs account
You can delete your XP Certs account yourself at any time. It takes effect immediately and can't be undone.
Delete it in the app or on the website
- Open the XP Certs app, or go to xpcerts.com and sign in.
- Tap your profile button (top right) to open Settings.
- Under Account, tap Delete Account.
- Type DELETE to confirm, then tap Delete Account.
Can't sign in?
Email support@xpcerts.com from the email address on your account and ask us to delete it. To protect your account, we may ask you to confirm the request from that address. We complete deletion requests within 30 days, and usually much sooner.
What gets deleted
- Your profile: name, email address and password or social sign-in link
- Your study data: certification and exam plan, diagnostic and practice history, roadmap mastery, XP, ranks, badges, streaks and in-app activity
- Your settings and saved preferences
- A subscription bought on xpcerts.com is cancelled automatically
What we keep, and for how long
- Billing records for subscriptions bought on xpcerts.com, as long as tax and accounting law requires (typically up to 7 years).
- Usage events that are no longer linked to your account, deleted automatically after at most 24 months.
- Server logs, deleted after at most 90 days.
- Issue reports you sent us, kept only as long as needed to resolve them.
- Encrypted backups may hold deleted data briefly until they expire.
Subscriptions bought in the app
Deleting your account does not cancel a subscription bought through the App Store or Google Play. Cancel it first in your Apple ID or Google Play subscription settings, or you may keep being charged.
See our Privacy Policy for more about how we handle your data.