XP Certs support
Contact us
Email support@xpcerts.com. We reply within 2 business days, and within 30 days for privacy requests. Please write from the email address on your account so we can find it.
To report a problem with a specific question, use the report option on that question when you review your answers. For anything else, open Settings, then Report Issue, where you can also attach a screenshot.
Common questions
- I forgot my password. On the sign-in screen, tap Forgot password? and follow the link we email you. This also works if you first signed up with Google and want a password for the app.
- Premium isn't showing after I subscribed. Open the Premium screen and tap Restore Purchases, signed in to the same XP Certs account you subscribed with.
- Cancelling a subscription bought in the app. On iPhone, open Settings, tap your name, then Subscriptions. On Android, open Google Play, tap your profile, then Payments & subscriptions. We can't cancel store subscriptions for you.
- Cancelling a subscription bought on xpcerts.com. Sign in on xpcerts.com, open Settings, then Account, and choose Manage Subscription.
- Refunds. Apple and Google handle refunds for in-app purchases. For subscriptions bought on xpcerts.com, email us within 7 days of the charge.
- Deleting your account. See how to delete your account.
About XP Certs
XP Certs is an independent study tool. It is not affiliated with, endorsed by or sponsored by CompTIA or Cisco. Exam names are trademarks of their respective owners.
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